Conversation telephoning
Bookseller: Hello! My name is
Panida. May I help you?
Customer: My name is Irin. I have
problem about the book to buy on the three days ago.
Bookseller: Oh! Ms. Irin. You order
International Business book three days ago. Do you have a problem?
Customer: I bought your book and the
last page of book is losen. I want new book. I do not know if I can change it?
Bookseller: O.K. Can you send back
the book to us within two days. When we received the book that you send. We
will send you new book within three days to the address you provided.
Customer: O.K. I will return the
book to you within two days.
Bookseller: We apologized customers for
the problem. You will send a new book within three days after you send back for
sure.
Customer: Thank you.
Bookseller: Your welcome! And sorry
for the problem.
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